Effective Date: 01-01-2025
Last Updated: 01-01-2025
Company: Hungryveels
Contact: customer@hungryveels.com | +91 8549050259 |
2.1. Introduction
Hungryveels ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how we share it, and your rights. We are transparent about our practices and follow applicable data protection laws.
2.2. Scope
This policy applies to our mobile application, website, and related digital services (collectively, the "Service"). By using the Service, you accept the practices described in this policy.
2.3. Data We Collect
Account information: name, email, phone number, profile picture, password (securely hashed).
Order information: delivery address, order history, payment method details (tokenised), special instructions.
Payment & billing data: billing name, billing address, transactional identifiers. We do not store full card numbers — we use third-party payment processors.
Location data: approximate or precise location (with user permission) for delivery and tracking. This may include foreground and background location access (if granted) to enable live tracking, assigning nearby delivery partners, and providing location-based offers. Users can revoke or modify permissions through device settings.
Device & technical data: device identifiers, operating system, app version, IP address, browser type, crash logs, cookies, and usage logs.
Communications: customer support messages, chat history, feedback, call recordings (if applicable with notice and consent).
Preferences & interactions: saved addresses, favorite restaurants, search history, notification preferences.
2.4. How We Use Your Data
To create and manage your account securely.
To process orders, payments, refunds, and cancellations.
To provide delivery and location-based services, including accurate tracking.
To personalize your experience (e.g., recommendations, offers).
For marketing and promotions (with your consent where required).
To analyze and improve the Service, fix bugs, monitor performance, and develop new features.
To enforce our Terms & Conditions, comply with legal obligations, and prevent fraud or misuse.
2.5. Legal Basis for Processing (where applicable)
We process personal data based on your consent, performance of a contract, legitimate interests (e.g., fraud prevention, service improvement), or to comply with legal obligations.
2.6. Data Sharing
We may share data with:
Restaurants and delivery partners (for order fulfilment).
Payment processors and banks.
Third-party service providers (analytics, hosting, CRM, customer support, email/SMS providers).
Marketing/advertising partners (only with your consent where required).
Law enforcement, regulators, or courts if legally required.
2.7. International Transfers
If data is transferred outside your country, we will ensure appropriate safeguards (such as Standard Contractual Clauses or equivalent legal mechanisms) in line with applicable laws.
2.8. Data Security
We implement administrative, technical, and physical safeguards to protect your data, including encryption in transit (TLS), restricted access, and periodic security audits. While no system is 100% secure, we will notify users and regulators of significant data breaches as required by law.
2.9. Data Retention
We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
Account data: retained until account deletion + 90 days.
Transaction records: retained for 7 years (or as required by tax and accounting laws).
Support tickets/communications: retained for up to 2 years for training and quality assurance.
2.10. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, rectify, or delete your personal data.
Restrict or object to processing.
Withdraw consent at any time (where processing is based on consent).
Receive a copy of your data in a portable format.
File a complaint with your local data protection authority. To exercise rights, contact us at customer@hungryveels.com
2.11. Cookies & Tracking
We use cookies, SDKs, and similar technologies to operate the Service, enable features (such as remembering preferences), and analyze usage. We may also use third-party analytics and advertising tools. You may manage cookie and tracking preferences in your browser or app settings.
2.12. Children
Our Service is not intended for children under 13 (or higher age as per local law). We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.
2.13. Updates to this Policy
We may update this Privacy Policy periodically. Material changes will be communicated via the app, website, or email notification. Continued use of the Service after changes implies acceptance.
